Computer Repairs & Servicing

ONSITE SUPPORT

The Reality Control Team are happy to come to your home or business to service, repair and maintain all your desktops, notebooks, laptops, tablets, mobiles, servers, networking, Wi-Fi, POS and just about anything else IT related.  The Team covers areas such as Christchurch, Rangiora, Kaiapoi, Woodend, Pegasus, Sefton, Amberley, Loburn, Ohoka, West Eyreton, Cust, Oxford, View Hill and surrounding areas- although the Team are happy to go just about anywhere!

​We can normally book in a visit within the next couple of days or for a small fee we can be there same day.

WORKSHOP REPAIRS

Our fully equipped workshop at 15 Marshall Street, Rangiora with plenty of off street parking is available for dropping off your computer so our team of technicians can fix all your computer issues fast, saving you money and giving a more comprehensive repair than what is possible onsite. A lot of our workshop repairs have fixed pricing so you know exactly what it’s going to cost with no surprises. Here are some of the repairs we perform regularly: Health Check and Cleans, Insurance Inspections and Reports, Operating System Reinstall, Virus Cleans, Upgrading and Cloning of HDD/SSD drives, Data Backups, Data Migration to new computer, Data Recovery, Hardware and Software Installs, Laptop Screen Replacement and much more. 

REMOTE SUPPORT

Our trusted Team of Technicians can use their remote support tools to connect to your computer remotely via the Internet and work directly on your computer remotely. This allows for faster repair of software issues and at the same time keeps costs down. They can also setup unattended access allowing them to get fast access to machines for remote repair of servers. 

Download and install the small program from this site.

Click Here to Download Remote Application
Once it’s installed we can provide remote support – it’s that simple.

COMPUTER HEALTH CHECK AND CLEAN

If your computer system is slow, not starting, BSOD, lots of error messages or just not performing as it should? Then our computer health check and clean is a must.

​Our expert IT Technicians will check for any hardware issues, scan and remove viruses/spyware, clean out temporary/cache files, check antivirus is up to date, install windows updates, update drivers and apps, optimize your system and much more. 

​CUSTOM BUILT PC's

​Looking for a new desktop PC but want to customize the build? No monitor, the sweetest Graphics Cards, Fast SSD (Solid State Disk) with large capacity HDD (Hard-drive), Intel or AMD processor, Extreme Gaming options, the choices are yours! Our custom built computer systems are built just for you, super-fast and customised to your extreme requirements or you can choose from one of our pre-set builds. 

NEW NOTEBOOKS

​Considering a new Notebook (Laptop), Netbook or Tablet? With our large range of Notebooks, Netbooks and Tablets we will have just what you’re looking for. We have a full range of Business Notebooks which other standard consumer stores don’t sell. We can give you the choice of most brands: Acer, ASUS, Lenovo, Toshiba and HP. Ask us to send you a you a quote or advise you on the best unit to suit your requirements.

NEW DESKTOP OR ALL-IN-ONE

​Considering a new Desktop or All-In-One (AIO)? With our large range of branded Desktops and AIOs we will have just what you require. We even have options of very small Form Factor Machines if space is at a premium. Ask us to send you a you a quote or advise you on the best unit to suit your requirements.

​EX-LEASE / SECOND HAND 

​We have multiple suppliers of Ex-Lease Desktops and Laptop computers so we can source quality product and a great price. So if you’re on a tight budget and need a new computer Ex-lease can be a great option. We fully check every unit that comes through our doors and can even upgrade them with SSDs and more RAM if required. 

FULL LAPTOP REPAIRS

​Our team of expert technicians can repair most problems with laptops. Some of the common repairs we perform: reconnect keys on keyboard, replacing damaged LCD/LED panels, replacing damaged hinges, re-thermal pasting CPU/GPU, replacing and cloning damaged HDD/SSD, and much more. 

TABLET AND SMART PHONE REPAIR

​We can get your damaged tablet and smart phone repaired by our expert out-sourced repairer. We looked high and low to find a tablet and smart phone repairer that repairs most models and brands as well as fixes them to our high standards of work.

APPLE/MAC SUPPORT

​The team can also support Mac and iOS Devices from a software prospective and we service most hardware support issues.

​We work with multiple schools who have a very high usage of Mac and iOS devices.

SCHOOLS

​The Reality Control team provide IT support for multiple Schools in the Waimakariri Area. We work with the schools to secure their networks and keep problems to a minimum while helping to move their IT into the future. Schools run various system like Windows, Apple, Mac, Linux, Smart-net, Chrome, Lightspeed, Linewize, and much more. Our skilled experts are able to work with all these systems. We have contracts available that will give a dedicated time for our experts to visit any school as well as reducing our hourly rate. Our team enjoys working with new technologies and bringing that technology into the classroom for kids and the future.

CLOUD SERVICES

​Our experts can hook you up with the right cloud services for you or your business. Like Office 365, Dropbox, Online backup, Antivirus, CRMs, Content Filtering, and so much more. Cloud based services are growing and are the future of how we will work, share and play online. We can help you to understand and use these services to get their best potential. 

​BYOD DEVICES

We have a wide range of BYOD devices for any budget from Laptops, Convertibles, Tablets, Chrome Books and ex-lease devices etc. We can make sure you get the right device based on the required hardware specifications. We will continue to support the device right through its life span as we would any of our machines or products.

OFFICE 365 PERSONAL AND BUSINESS SALES/SUPPORT

​Our team of experts can supply and set up Microsoft Office 365 whether it’s for a home setup or for a business client.

We can connect domains to Business 365 allowing email via Office 365 Exchange services giving your business all the benefits of Office 365 Email and connectivity across the company.

​Personal and Business versions all get OneDrive allowing for shared cloud storage.

​We can also setup Business Skype companywide to give your company better communication. Along with many other advantages cloud services like Office 365 are the best way for business and personal users to protect and share their data.

AVAST CLOUDCARE MANAGED SERVICES (Antivirus, Content Filtering, Cloud Backup)

Reality Control Computer Services has partnered with Avast to bring Avast CloudCare to our clients. Avast CloudCare has several services that can be installed on your machines either as single or multiple services that are then monitored by our team from a secure portal. Managed services allow us to monitor and react to issues that arise such as not running, not updating, out of space, virus detected, backup missed, and many more. Listed below are the key services that Avast CloudCare can offer to you and your business:

Antivirus - Protecting you and your business from viruses, malware, and other online threats with Avast’s award-winning antivirus solution.

Content Filtering - Block access to malicious websites and online distractions to keep employees safe and productive during their work hours.

Cloud Backup - Back up your important files securely to the cloud and keep your data protected.

BACKUP SOLUTIONS

​Every computer should have a backup solution to protect your system from data loss from sources such as viruses, hardware failure, theft, accidental damage etc. Our expert team can provide various backup solutions from local backup to External HDD to online solutions in the cloud. Our Technicians can help advise and install the best solution that will protect your data when the worst happens.

INTERNET SUPPORT

​Having trouble with your ADSL, VDSL, Fibre, wireless broadband connection and your ISP is no help? Email issues, connection issues, setup new connections, replace faulty equipment etc. Our expert Technicians can fix any local issue and liaise with your ISP if required to fix the issues fast with minimal stress to you. 

RECYCLING

Reality Control Computer Services is proud to recycle over 90% of all our waste from our business. You can also drop off all your e-waste to us and we will recycle it for you. There is a small cost for dropping off monitors, printers and the like but everything else is free of charge. Please don’t throw your e-waste into land fill.

COMPUTER REPAIRS

​Got Computer problems? Our Expert Technicians will be happy to come to your home or business and fix those pesky computer problems. If that’s not viable they can remote into your computer or you can bring it into our workshop. Either way our team will get rid of those computer problems fast.

COMPUTER SETUP

Have you just moved or purchased a new computer and need it setup? Our Expert Technicians will be happy to come to your home or business and setup your computer for you, get you connected to internet, connect printer/s and if you need the data on your old computer migrated to your new computer we have fixed cost for data migration in our workshop.

COMPUTER TRAINING

​Our Expert Technicians are always happy to pass on our knowledge and we can provide training in many areas either onsite or at our workshop either one on one or in groups. If you need more extensive training we can recommend training providers to suit your requirements.

COMPUTER UPGRADES

​Is your computer getting slow, running low on space or has an old operating system like Windows XP, Window 7 and Windows 8? Drop it into our fully equipped workshop and our expert technicians will upgrade it and have it back to you fast running like a dream.

DATA BACKUP

It’s really important to have a total or partial backup of your computer system to protect it against data loss? There are many different media types to backup to and many different ways to backup. Our team can help you pick out the best solution for backing up your data whether it’s onto DVD, External Hard Drive, Flash Drive or the Cloud. If you get hit by a nasty Ransomware virus the only thing that will save your data is a secure isolated backup.

DATA RECOVERY

​Accidentally deleted files or folders that you needed? Hard Drive has errors and you need your data recovered? Our expert team have applications & techniques to try and recover your lost data in our workshop and if it’s just too far gone for us we can send it off to recovery experts that we have partnered with that will highly likely recover your data even from the worst case damage.

FIREWALLS

​Our expert team of technicians can install and maintain firewall solutions available to help protect your computers and network from external attack from viruses and hackers.

HARDWARE SALES

​Reality Control computer services can supply, install and maintain a full range of computer hardware including all of the following plus more: ADSL\VDSL\Fibre Modems, Printers, Cables, Cases, Cleaning Products, CPUs, Digital Cameras, Video Cameras, External Hard Drives, Desktop & Notebook Hard Drives, Optical Drives, Solid State Drives, Flash Drives, Cooling, Graphics Cards, Keyboards, LCD\LED Monitors & TVs, RAM, Memory Cards, Mice, Motherboards, Wired & Wireless Network Accessories, Power Supplies, Consumables, Projectors, Scanners, Speakers, Touchscreens, UPS, USB Accessories, Web Cams, POS systems and Accessories.

NETWORK SUPPORT

​Our Team of Technicians can support, install and maintain your network whether it’s a small peer to peer network with a couple of computers or a large network with hundreds of computers and users.

​We can supply all the networking hardware and can arrange data cabling if required. 

SERVER SOLUTIONS

​We can supply, install and maintain Microsoft or Smart-Net server solutions for your business. This will give your network better security, functionality and accessibility while centralizing all your data. While a lot of servers are now heading to the cloud there is still a place for servers in some situations and we can help with the right information to determine if a local\Cloud server is right for you.

SOFTWARE INSTALLATION

​Stuck on how to install a piece of software? Why not let one of our Expert Technicians install it for you, either onsite or in our workshop. Office software, printer drivers, games, graphics software our team can get them installed and fix any issues that arise during installation.

SOFTWARE SALES

​Looking for Microsoft Office or another piece of software? Then we can provide and install all Microsoft products and other software applications. We also have a wide range of freeware applications as well like Open Office which we can recommend and install.

SPYWARE REMOVAL & VIRUS REMOVAL

​Have Viruses/Spyware infected your computer system? Unexplained Popups or internet connection problems? Our team of technicians are experts at getting rid of the little nasties and can get your computer running virus free fast.

TROUBLESHOOTING

​Have you got some strange issue happening with your device? Our expert team can troubleshoot your computer, notebook, tablet, printer and monitor problems as well as any other IT equipment and fix the problem fast.

VIRUS PROTECTION

​Are you needing protection from viruses and spyware? At Reality Control we have partnered with Avast to bring you Avast CloudCare Antivirus a managed antivirus solution. Our solution can protect your computer from all those nasties out there and you are safe in the knowledge that it is being monitored by our team. 

WIRELESS NETWORKING

​Do you want a wireless connection to your internet or network in your home or business? Maybe you have a Café and would like WIFI connection for all your customers? Our skilled technicians can advise, supply and install the right wireless solution for your requirements.

Customer Testimonials

Jan-Maree Benny

Thanks heaps for all your assistance in getting my laptop working properly. I no longer get frustrated with the speed or lack of memory!!!

Angela Cramond (Secretary), Rangiora Museum

The Committee of the Rangiora Museum wish to convey their thanks to you for the new computer software you helped us with. The Scanning of photos is a big part of our conservation effort, and being able to do this to a higher standard is really important.

Graham Bevins

My computer has never worked better.